Help Desk Ticketing – Training

QUICK REFERENCE GUIDE – HELP DESK SETUP

These slides will guide you through the installation, and options, for setting up the SyAM Help Desk Solution.

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QUICK REFERENCE GUIDE – AUTO TICKETING FROM EMAIL

Learn how to configure the auto ticketing from email feature within your system.

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QUICK REFERENCE GUIDE – MOBILE TICKETING USER INTERFACE

This guide shows you how to utilize the ticketing interface on a mobile device.

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QUICK REFERENCE GUIDE – CUSTOM ASSET AND TICKETING FIELDS

Do you have unique ticketing field requirements? SyAM’s smart install manager can help with the ability to create custom ticketing fields.

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INSTALLING IIS CERTIFICATE FOR THE HELP DESK / SELF SERVICE PORTAL

This guide shows you how to install a wildcard SSL Certificate into IIS to enable HTTPS for your Help Desk or Self Service IT Solution.

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