Ticket Management

Ticket Management

A key part of SyAM’s Help Desk is the ticket management system that allows users to respond to tickets efficiently to keep systems across the network operating smoothly and reducing downtime.

 

Centralized Dashboard

The dashboard can be customized to fit the needs of each individual user and technician. From the dashboard they can easily open up existing tickets to add attachments and comments. They can even search the knowledge base to find solutions to common problems.

 

Ticket Filtering

The ticketing dashboard allows for technicians to quickly filter tickets by location, owner, asset classification etc. This is also a great way for them to see which open tickets they still owe.

 

Auto Ticket Assignments

Administrators can set up Auto Ticketing rules that will automatically assign technicians to tickets based upon the ticket location and the type of issue being reported. This gives the ability to assign tickets to technicians that handle specific types of assets or assets at a particular location.

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