Ticket creation allows end users, and technicians, to assign assets to a particular ticket. Not only does the asset feature save time, but improves resolution turnaround time. Technicians can quickly identify the equipment’s location, issue, owner, and other details needed for resolution. All directly from the ticket screen.
Asset service history can, also, be seen directly within the “create ticket” screen. Thus enabling the technician to review other tickets that may be open, or closed.
Track Service History
By integrating SyAM’s asset database and help desk solution, IT can track the service history of your assets. Both open and closed tickets are linked directly to an asset, which are displayed on the Asset Service Page.
By seeing the service history, technicians can make appropriate actions. Whether equipment replacement is needed, or maintenance to perform preventive measures, computer power management software can reduce future down time.